Terms & Conditions
PAYMENT & ORDER
Currently, for safety and convenience, we prefer to accept credit card & Paypal as our main payment method.
GB Pounds, U.S Dollars, Australia Dollars,Canadian Dollars and Euro are allowed.
Revise & Cancel Order: If you would like to cancel the order, please contact us as soon as possible, but we’d like you to understand that our order-fulfillment system is designed to get orders processed and shipped as fast, and as efficiently as possible. That means that even if you contact our customer service department immediately after you change your mind about your order, it might already be put into production or in the shipping process. In that case, we can't change or cancel an order once it has been sent out.
Please notes: For orders have been put into production or dispatched, please refer to Return & Exchange Policy.
We make every effort to get the order to you as soon as possible. In-stock items are generally processed and shipped within 1-2 working days. This accounts for the time utilized when processing products and packaging. Customized orders will take a little longer process due to the customization work involved (please refer to the processing time on the relevant product page). Once the order is sent out, with the standard shipping, it will take about 5-8 business days for the order to arrive. Along the way, you will receive your tracking No. through email to track the order online. The actual delivery time may vary, depending on the shipping method you select, your shipping address, and your local postal service.
Notes: Shipping estimates are from day of shipping not from day of ordering Customers are responsible for lost due to wrong shipping information.
CLEANING & MAINTENANCE
For cleaning, simply use lukewarm soapy water - that is the best. Use a soft toothbrush to scrub the jewelry and then rinse it in clean water. To remove caked-on dirt, let it soak for 10 minutes in lukewarm soapy water, gently brush it clean and then rinse it in clean water.For a shinier surface, polish your jewelry with a cloth with cleaning solution.
Notes: DO NOT EXPOSE JEWELRY TO CHEMICALS! Silver pieces are given detail by oxidation. Exposure to harsh chemicals can alter the appearance of your GoldChic Jewelry product. These chemicals include, but are not com to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver and pearls are easily damaged.
goldchicjewelry.com reserves the right to modify this Web Site, and the rules and regulations governing its use, at any time. Modifications will be posted on the Web Site, and users are deemed to be apprised of and bound by any changes to the Web Site. GoldchicJewelry.com may make changes in the products and/or services described in this Web Site at any time.
DISCLAIMERSIf the silver products are damaged or corroded caused by collisions or friction with hard objects, wearing the silver jewelry when bathing or hot springs etc, we are not responsible for any losses. And the behaviors mentioned above will not be protected by our 90 days return policy.
If parcels get lost due to the wrong shipping address provided by customers, we will not burden any losses. Under this condition, a refund will not be available.
THANKS A LOT FOR YOUR SUPPORT AND ATTENTION.Arbitration Where the parties fail to settle dispute within 30 days after such dispute occurs, they agree to submit such a dispute to Hong Kong International Arbitration Center (the “HKIAC”) for arbitration which shall be conducted in accordance with the HKIAC arbitration rules in effect at the time of applying for arbitration. The arbitral awards are final and binding upon both parties.
You may not use the Services and may not accept the Terms if (a) you are not of legal age to form a binding contract with Goldchicjewelry.com, or (b) you are not permitted to receive any Services under the laws of P.R.China or other countries / regions including the country / region in which you are resident or from which you use the Services.